Frequently Asked Questions

Find answers to common questions about our collections and services

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. We provide detailed measurements to ensure the perfect fit for every silhouette.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, orders are processed immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team.

Are your materials sustainably sourced?

UNDONE is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and responsible manufacturing processes to minimize our environmental footprint.

Do you restock items that are sold out?

Many of our core pieces are restocked seasonally. We recommend signing up for 'Back in Stock' notifications on the specific product page to be alerted first.

How should I care for my UNDONE garments?

Care instructions vary by fabric. Most items recommend a cold gentle wash and air drying. Specific instructions are printed on the internal care label of each garment.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your location.